We’ve extended our returns policy to 30 days from the date you received your order so if you’re not happy with your order and would like to return or exchange, just get in touch with our customer care team.
All deliveries are sent with An Post or EcoXpress which allows for a 2-3 day delivery but usually next day. We’ll send you a tracking code when your order has been dispatched and who will be delivering it so you can track it.
If you haven’t received your tracking code, just get in touch with our customer care team and we’ll be more than happy to help you.
If you are not satisfied with your order, we’d kindly ask you to return your items to the following address within 30 days of the date on your dispatch note.
Unit 9 & 10, South Link Business Park,
Ballycurreen, Co. Cork
T12 WP59, Ireland
We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.
It can usually take up to 14 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded.
The funds should appear on your bank statement within 3-5 business days (how long depends on your card issuer). We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
We’re sorry to hear that you’ve received an incorrect or faulty item.
Please contact us via the help page and contact us stating the order number, with further details of the issue within 30 days of receiving your order. One of our customer service agents will be more than happy to look into this for you and we apologise for the inconvenience.
We currently don’t offer exchanges online but you can return any items to our showroom. If you can’t visit our showroom, you can return your item to us for a refund, and then place a new order to get the item of your choice.
If you’d like to visit our showroom and refund or exchange an order, you can find our full address, Eircode and opening hours here.
You have 30 (extended for the Christmas period) days to return your items starting from the day you receive your order.
Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
We would kindly ask you to wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please get in touch with our customer care team here and quote your order ID.